Choosing the best IT service provider for your small business is one of the most critical decisions you can make. There are numerous aspects to consider, but one of the most important is whether to select a local firm or one that just provides virtual services.
Hiring employees is both expensive and time-consuming. (Not to mention training and upgrading that training as technology and cybersecurity risks evolve.) Outsourced tech support organizations generally have full teams of technicians to pull from, resulting in a greater pool of combined expertise and problem-solving abilities. In general, choosing an IT service provider based in or near your city is the ideal option for a developing firm. In this instance, an NYC-based company should choose managed IT services in NYC. …
Working with a local provider that you can meet in person offers a personal touch and degree of customer care that is difficult to match online. After all, there is no such thing as a one-size-fits-all business... As a result, you don't require a one-size-fits-all technological solution. Personalized care helps you feel less like a contract or a number. You are not a nameless caller to the technician. It's a genuine fellow local with whom to interact and exchange ideas. They can truly observe how your firm operates and what your difficulties are... even challenges you may not even be aware of, such as obsolete technology or an inefficient hardware setup. So, while virtual services may appear to be less expensive in the short term, in-person assistance saves you more money (and downtime) in the long run.
The opportunity to have on-site support is obviously the most significant benefit. Yes, a large number of problems can now be resolved remotely. But not every problem can! Having access to local technicians who can arrive within half an hour is a major benefit for rapidly getting your firm back on track. After all, every minute of downtime costs you money! Oh, and it's far simpler to show someone what the problem is than it is to explain it over the phone!
A local IT service company is familiar with your neighborhood. They understand what it's like to do business in your town better than anybody else... let alone someone from another province or country! As a result, they are more familiar with your problems. In addition, when it comes to disaster recovery, working with a local IT services provider provides you with an immediate edge. Their extensive knowledge of the region and its risks is invaluable. Consider the recent floods and storm devastation that occurred right here in the Fraser Valley last year. As residents, our staff was familiar with the flood-prone areas. They could keep a closer check on (and be ready to respond to) Sumas Prairie clients in ways that virtual support staff could not. Things might change at any time... and quickly in certain scenarios! (And they succeeded!)
Though the emphasis is on technology, adding a human component to your IT management firm may be quite beneficial. After all, this is the organization you're entrusting with some of your most precious data! Though it may not appear to be required at first, having a firm that can physically send someone out to your workplace and sit down with you face to face is an advantage that longdistance organizations cannot give. A local company's personal attention helps it stand out from its long-distance competitors.
And the greatest was reserved for last. Have you ever heard the expression "what goes around, comes around?" This is the practical application of the adage. Supporting another local company benefits your local economy, which benefits your business as well. In fact, for every $100 spent with a BC local business, $63 is returned to the local economy. If we boosted it by just 10%, it would increase local purchases by 31%, help local charities 25 times more, and generate over 14,000 local employment.
